We encourage customers to inspect the contents of their package(s) upon delivery. If any items are missing, please contact us within 72 hours. Any missing item inquiries will not be entertained after this time period. Unfortunately due to the high shipping cost, any missing items will be automatically refunded (missing items will NOT be shipped separately) once the investigation is completed.
If you received the wrong product, faulty or damaged item, please email customerservice@wazoodle.com within 30 days of the order date, to ensure you have plenty of time to take advantage of our 30-day return policy. We will gladly issue a refund, once the investigation is completed.
All items will be inspected upon return. A 25% restocking fee will be applicable to all orders.
All items returned must be received in new, unwashed condition, in full yards or quantities (a 2.5 yard purchase will only be refunded for 2 yards). Please make sure to authorize your return before sending it back to us..
The following items cannot be returned for any reason: wholesale orders placed on wholesale.wazoodle.com, cut, washed or any altered fabrics, precut soakers, precut soaker blanks (and all other types of precuts), fabric cuts smaller than one yard, items marked as Final Sale or Clearance, seconds, snaps, hook and loop, tape, elastics, sewing accessories, ebooks, patterns, and fabric swatches.
Check our Detailed Returns FAQ page at the link below:
https://www.wazoodle.com/knowledge-base/faq/return-faq.html