Frequently Asked Questions

1. How can I place an order? All Order Questions...
   You can order directly from our website. Simply add the desired items to cart and then proceed through checkout.
   
   All payments for orders are processed in US Dollars only.
   
   We accept the following payment methods:
   Visa & MasterCard debit cards and credit cards.
   PayPal
   Bank Wire Transfer
   Mail a check
   
   If you have any more questions, do check out Detailed Order FAQ at the link below:
   https://www.wazoodle.com/knowledge-base/orders-faq.html
   
   
2. Do you ship to my country?
   We ship all over the world.
   
   We ship all international orders via FedEx International, UPS Worldwide & USPS International.
   If you're looking to place a larger order ($500 & above), we can get you a personalized shipping quote.
   
   View List of Worldwide Countries we ship to:
   https://www.wazoodle.com/knowledge-base/shipping-information/countries-list.html
   
   If you don't see your country in the link above, drop us a quick email and we'll add your country to the list.
3. How much will shipping cost? All Shipping Questions...
   To get a quick shipping estimate:
   
   Add the product(s) to your shopping cart
   Click “Go to Cart” button
   Go to the “Estimate Shipping and Tax” box on shopping cart page
   Fill in the Country, State, and Zip Code in the appropriate fields
   Click the blue “Estimate” button
   
   In rare cases, additional shipping may be required for full size rolls or international shipments due to the bulky nature of our fabrics.
   We will contact you if additional shipping charges apply prior to completing your order. If you decide to cancel your order due to the extra shipping cost, there will be no restocking fees and you will get a full refund for the order.
   
   We've made a Detailed Shipping FAQ for you at the link below:
   https://www.wazoodle.com/knowledge-base/shipping-faq.html
   
   
4. How do you ship to Canada? All Canada Order Questions...
   We consolidate all orders shipping to Canada and ship every OTHER week on Thursday mornings.
   The cut-off time for shipping your order this coming Thursday morning is Tuesday 5 pm Eastern Time Zone, USA.
   
   We ship using Purolator & Canada Post and No need to worry, we handle ALL taxes, import duties, customs & brokerage fees for you.
   
   It will take anywhere between 6 to 20 days in total for your order to reach you:
   
   Once you order departs our warehouse, it takes 4 days to clear customs and reach Etobicoke, Ontario, Canada.
   Then it takes 1 day for the shipment to be processed into the Local Canada Post & Purolator Courier's systems.
   After processing, it takes anywhere between 1 to 14 days for the shipment to be delivered to your door.
   
   Check out this detailed Canada Orders FAQ we've made for you:
   https://www.wazoodle.com/knowledge-base/canada-orders.html
   
   You can also find our Canada Shipping Schedule at the link above.
5. How can i get Bulk Discounts? All Wholesale Questions...
   Visit our wholesale website - https://wholesale.wazoodle.com/ OR
   Look for the “Buy in Bulk & Save” button above for additional discounts.
   
   No we do not need you to have a business license to buy wholesale. Simply create a user account on the website to get started. If you already have an account, you can login using the same information to sho at our wholesale website.
   
   We do not offer payment terms. All orders have to be paid before shipping out.
   
   If you're interested in purchasing more than 500+ yards of any single fabric, please contact our sister manufacturing company - AKAS Tex at info@akasllc.com.
   
   View all Wholesale FAQ:
   https://www.wazoodle.com/knowledge-base/wholesale-faq.html
   
   
6. What is your Returns Policy? All Returns Questions...
   We encourage customers to inspect the contents of their package(s) upon delivery. If any items are missing, please contact us within 72 hours. Any missing item inquiries will not be entertained after this time period. Unfortunately due to the high shipping cost, any missing items will be automatically refunded (missing items will NOT be shipped separately) once the investigation is completed.
   
   If you received the wrong product, faulty or damaged item, please email customerservice@wazoodle.com within 30 days of the order date, to ensure you have plenty of time to take advantage of our 30-day return policy. We will gladly issue a refund, once the investigation is completed.
   
   All items will be inspected upon return. A 25% restocking fee will be applicable to all orders.
   
   All items returned must be received in new, unwashed condition, in full yards or quantities (a 2.5 yard purchase will only be refunded for 2 yards). Please make sure to authorize your return before sending it back to us..
   
   The following items cannot be returned for any reason: wholesale orders placed on wholesale.wazoodle.com, cut, washed or any altered fabrics, precut soakers, precut soaker blanks (and all other types of precuts), fabric cuts smaller than one yard, items marked as Final Sale or Clearance, seconds, snaps, hook and loop, tape, elastics, sewing accessories, ebooks, patterns, and fabric swatches.
   
   Check our Detailed Returns FAQ page at the link below:
   https://www.wazoodle.com/knowledge-base/return-faq.html
   
   
7. Is your website secure?
   Our website uses 256-bit encryption to protect transmission of your personal data and information. You can shop with peace of mind.